No Show/Cancellation Policy

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We schedule our appointments so that each patient receives the right amount of time to be seen by our doctors and staff. That’s why it is very important that you keep your scheduled appointment with us, and arrive on time. As a courtesy, and to help patients remember their scheduled appointments, Fennell, Yoxthimer, and Associates, DDS, Inc. sends text message and email reminders 1 week, 2 days, and 2 hours in advance of the appointment time. If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients who are waiting for an appointment.

As a courtesy to our office, as well as to those patients who are waiting to schedule with the dentist, please give us at least 24 hours’ notice. If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50 (for hygiene appts.) and $100 (for doctor treatment) “no-show” service charge to your account. This “no-show charge” is not reimbursable by your insurance company. You will be billed directly for it.

After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.